ANNUAL REPORT 2024

OVERVIEW OF THE SUSTAINABLE DEVELOPMENT REPORT

Overview

The Sustainable Development chapter is prepared annually and included in HDBank’s Annual Report to present and disclose information related to the Bank's sustainable development goals. HDBank annually discloses Environmental, Social, and Governance (ESG) information to managing authorities, shareholders, investors, clients, employees, media, local communities, and other stakeholders, providing an overview of the Bank's operations and evaluating the ESG impact of its business performance and the sustainable development strategies integrated into its overall business strategy. The Bank also prepares an independent Sustainability Report to provide details about its operations and sustainable development goals.

The Bank also prepare an independent Sustainability Report to provide details about operations and sustainable development goals.

Scope of information disclosure
  • Scope: HDBank’s operations in Vietnam covers the parent bank and HD SAISON headquartered in Ho Chi Minh City, along with our nationwide branches and transaction offices. The information and statistics used for disclosure are updated in accordance with the parent bank’s and HD SAISON’s fiscal year.
  • Reporting period:January 1, 2024 to December 31, 2024.
Applied standard
  • Compliance with Circular No. 96/2020/TT-BTC guiding Information Disclosure.
  • Reference to the Global Reporting Initiative’s (GRI) Sustainability Reporting Guidelines published by the Global Sustainability Standards Board (GSSB) in 2016 and amended in 2021.
  • Reference to the United Nations’ 17 Sustainable Development Goals (as the basis for the goals and activities under each key focus area).
Information
The highest-ranking official in charge of putting Sustainable Development policy into action Mr. Kim Byoungho - Chairman of the Board of Directors, Independent Board Member, and Chief of the ESG Committee
The person in charge of putting Sustainable Development policy into action Mr. Pham Quoc Thanh - Chief Executive Officer - Head of the ESG Steering Committee Mr. Tran Hoai Phuong - Head of the Commercial Banking Division, Standing Deputy Head of the ESG Steering Committee, and Chief of the Environmental and Social Council
Email vphdqt@hdbank.com.vn
Telephone: (028) 62 915 916
Website: www.hdbank.com.vn
Address HD Tower Building, 25Bis Nguyen Thi Minh Khai, Ben Nghe Ward, District 1, Ho Chi Minh City

SUSTAINABLE GOVERNANCE

Sustainable Governance Model

The year 2024 marks a significant milestone in HDBank’s ESG governance with the establishment of the Environmental, Social and Governance (ESG) Committee, which advises and supports the Board of Directors in directing, formulating, and implementing business and investment strategies and ESG policies. HDBank’s strong commitment to realizing our sustainable development strategies across the bank is also evident in the establishment of the ESG Project Team under the direct leadership of the CEO.

The Bank’s sustainable development model, centered on Environmental, Social, and Governance (ESG) factors, draws active contributions from the Board of Directors, Board of Management, Divisions, functional departments, and all employees. This demonstrates the Board of Directors’ strong commitment to integrating Sustainable Development Goals into the Bank’s overall strategy.

HDBank’s commitments include:

Ensuring the Bank’s sustainability in customer services and partnerships

Respecting human life and creating positive impacts on the environment

Complying with the law and international practices on environment, social, and governance

Board of Directors
  • Overall direction on strategic issues of the Bank related to Sustainable Development
  • Approves objectives and action programs
ESG Committee
  • The ESG Committee is an advisory body assisting the Board of Directors and implementing tasks authorized or assigned by the Board of Directors in directing, planning, and implementing the business strategy, investment strategy, ESG policies for HDBank's sustainable development, and researching, appraising, and evaluating investment projects under the decision-making authority of the BOD
CEO and Board of Management
  • Develops and submits to the Board of Directors the objectives and action programs for HDBank's Sustainable Development
  • Implements the Sustainable Development strategy, objectives, and plans throughout the Bank
  • Ensures the Sustainable Development plan achieves its set objectives
ESG Steering Committee
  • Reviews significant Environmental, Social, and Governance issues related to HDBank's business operations and advises the CEO
  • Submits implementation, evaluation, and monitoring reports on the ESG Regulations to the Board of Directors;
  • Evaluates and monitors the implementation of ESG practices at the Bank
  • Assesses the risk of impact from Environmental and Social issues on the Bank's operations
Risk Management & Sustainable Development Departments
  • Monitors the implementation of Environmental and Social Management by HDBank and its credit clients or HDBank's investment projects
  • Monitors the implementation of HDBank's Environmental and Social Management System
Divisions and Functional Departments
  • Implement and realize the sustainable development plan according to the set direction
  • Propose appropriate recommendations to enhance the effectiveness of the sustainable development plan
Employees
  • Perform daily tasks related to HDBank's sustainable development goals
  • Report in case of detecting issues related to being affected by the Bank's operations

Material Topics

The Materiality Matrix

The materiality matrix facilitates HDBank’s appropriate resource prioritization and allocation, supporting the Board of Directors and Board of Management in directing, overseeing, and managing business operations to achieve sustainability and maximize benefits for all stakeholders. Identifying and ranking key focus areas for the preparation of the Sustainability Report enables us to disclose relevant information and respond promptly to stakeholder interests.

Below is the key focus area matrix used for our 2024 assessment:

Responsible credit

Material Topic 1

Sustainable development in credit risk management

Responsible credit

Material Topic 2

Sustainable finance

Responsible credit

Material Topic 3

Financial inclusion

Responsible credit

Material Topic 4

Customer values

Responsible credit

Material Topic 5

Economic values

Responsible operations

Material Topic 6

Resource optimization

Responsible operations

Material Topic 7

Environmental impact reduction

Responsible operations

Material Topic 8

Human resources development

Responsible operations

Material Topic 9

Employee’s welfare and compensation

Responsible operations

Material Topic 10

Diversity, equality and human rights

Responsible operations

Material Topic 11

Community and social contributions

Responsible operations

Material Topic 12

Digital transformation and data security

Responsible operations

Material Topic 13

Legal compliance

Engagement with key stakeholders

HDBank recognizes the pivotal role of collaboration and support from stakeholders on the bank’s sustainable development journey. HDBank’s key stakeholders are identified as those who either influence our development strategy or are directly affected by our operations. We also focus on identifying stakeholder interests and effective interaction channels as well as setting forth concrete action plans to fulfill the expectations of all stakeholders.

HDBank seeks to receive support from key stakeholders, including: shareholders, investors, clients, employees, managing authorities, media, vendors, and local communities. Stakeholder needs and expectations will be the driving force to help HDBank conquer new milestones, while shaping our sustainable business strategy.

Shareholders and investors
Clients
Employees
Managing authorities
Media
Vendors
Local communities

HDBank is committed to transparently and promptly providing information to shareholders and investors as well as actively listening to their inputs and improving the quality of shareholder and investor relations.

HDBank pledges to proactively communicate with clients, listen to their inputs to understand their needs and offer suitable financial services.

HDBank has developed two-way communication channels with employees, ensuring bank-wide implementation of our development directions and prompt response to employees’ inquiries.

HDBank commits to fully complying with applicable legislation and proactively communicating with managing authorities regarding the enforcement of regulations.

HDBank employs a range of communication strategies, enhancing our brand reputation to the public and promptly addressing any inquiries pertaining to the Bank.

HDBank implements a sustainable procurement approach, placing emphasis on suppliers and partners that demonstrate a strong dedication to upholding sustainable standards.

HDBank has long been focusing on driving our contribution to the development of local communities by offering a wide range of financial solutions and sponsoring social security initiatives.

Shareholders and investors

HDBank is committed to transparently and promptly providing information to shareholders and investors as well as actively listening to their inputs and improving the quality of shareholder and investor relations.

Clients

HDBank pledges to proactively communicate with clients, listen to their inputs to understand their needs and offer suitable financial services.

Employees

HDBank has developed two-way communication channels with employees, ensuring bank-wide implementation of our development directions and prompt response to employees’ inquiries.

Managing authorities

HDBank commits to fully complying with applicable legislation and proactively communicating with managing authorities regarding the enforcement of regulations.

Media

HDBank employs a range of communication strategies, enhancing our brand reputation to the public and promptly addressing any inquiries pertaining to the Bank.

Vendors

HDBank implements a sustainable procurement approach, placing emphasis on suppliers and partners that demonstrate a strong dedication to upholding sustainable standards.

Local communities

HDBank has long been focusing on driving our contribution to the development of local communities by offering a wide range of financial solutions and sponsoring social security initiatives.

Shareholders and investors
Clients
Employees
Managing authorities
Media
Vendors
Local communities

General Meeting of Shareholders and consultation

Online channels: Website and social media channels (official HDBank Fanpage, and Tik Tok and YouTube channels).

Development of diverse and specialized training programs.

Participation in conferences and workshops organized by ministries, departments, and organizations.

Press conferences and interviews.

In-person dialogues.

In-person meetings and dialogues.

Investors Conferences for Quarterly Business Updates and other in-person events throughout the year.

In-person interactions: Branches, transaction offices, and customer relations employees.

Trade unions and youth unions.

Participation in meetings and bilateral and multilateral collaborations.

Participation in forums and seminars organized by news agencies.

Phone and emails.

Communication and collaboration with local authorities.

Periodic investor newsletters.

Local workshops across the country.

Online monthly KPI evaluation system.

Reports seeking inputs and recommendations on implementation.

Press releases.

Supplier evaluation, classification, and selection at the beginning of the fiscal year.

Press communications.

Phone and emails.

Suggestion box at transaction points.

Internal communication channels (Workplace).

HDBank’s official website.

Sports and performance events.

HDBank’s official website and social media channels.

Customer Service Center.

The Investor Relations Department’s regular communication and consultation with shareholders and investors to understand their insights and expectations.

Grievance hotline.

Phone and emails.

Website and emails.

Shareholders and investors
  • General Meeting of Shareholders and consultation
  • Investors Conferences for Quarterly Business Updates and other in-person events throughout the year.
  • Periodic investor newsletters.
  • Phone and emails.
  • HDBank’s official website.
  • The Investor Relations Department’s regular communication and consultation with shareholders and investors to understand their insights and expectations.
Clients
  • Online channels: Website and social media channels (official HDBank Fanpage, and Tik Tok and YouTube channels).
  • In-person interactions: Branches, transaction offices, and customer relations employees.
  • Local workshops across the country.
  • Suggestion box at transaction points.
Employees
  • Development of diverse and specialized training programs.
  • Trade unions and youth unions.
  • Online monthly KPI evaluation system.
  • Internal communication channels (Workplace).
  • Sports and performance events.
  • Grievance hotline.
Managing authorities
  • Participation in conferences and workshops organized by ministries, departments, and organizations.
  • Participation in meetings and bilateral and multilateral collaborations.
  • Reports seeking inputs and recommendations on implementation.
Media
  • Press conferences and interviews.
  • Participation in forums and seminars organized by news agencies.
  • Press releases.
  • HDBank’s official website and social media channels.
  • Phone and emails.
Vendors
  • In-person dialogues.
  • Phone and emails.
  • Supplier evaluation, classification, and selection at the beginning of the fiscal year.
Local communities
  • In-person meetings and dialogues.
  • Communication and collaboration with local authorities.
  • Press communications.
  • Customer Service Center.
  • Website and emails.
Shareholders and investors
Clients
Employees
Managing authorities
Media
Vendors
Local communities

Business performance and shareholder, investor, and stakeholder benefits.

Tech-enabled financial products and services for better customer .experience.

Work environment, and compensation and benefits policies.

Compliance with the law.

HDBank’s periodic business performance and short- and long-term development strategies.

Quality of services and products .

Financial inclusion for all retail and commercial clients .

Transparent and prompt disclosure of information.

Customer experience through fast, safe and modern technology.

Career path and motivation.

Risk management, economic stability contribution, inflation control, and economic sustainability advancement.

HDBank’s key information and events.

Fulfillment of agreements’ obligations and commitments, including those related to risk management, environmental and social issues, and social responsibility.

Job opportunities for the local .

HDBank’s responsibilities to shareholders, investors, and stakeholders.

Feedback on the quality of the bank’s financial services.

Training programs to develop professional skills..

Environmental and social impact management.

Occupational safety and health.

Local economic and community development programs.

Customer data security.

Occupational safety and health.

Communication in the process of regulatory enforcement. luật.

Transparent consultation process; clear information on financial products . .

Equality and human rights.

Personal data security.

Shareholders and investors
  • Business performance and shareholder, investor, and stakeholder benefits.
  • Transparent and prompt disclosure of information.
  • HDBank’s responsibilities to shareholders, investors, and stakeholders.
Clients
  • Tech-enabled financial products and services for better customer .experience.
  • Customer experience through fast, safe and modern technology.
  • Feedback on the quality of the bank’s financial services.
  • Customer data security.
  • Transparent consultation process; clear information on financial products .
Employees
  • Work environment, and compensation and benefits policies.
  • Career path and motivation.
  • Training programs to develop professional skills.
  • Occupational safety and health.
  • Equality and human rights.
  • Personal data security.
Managing authorities
  • Compliance with the law.
  • Risk management, economic stability contribution, inflation control, and economic sustainability advancement.
  • Environmental and social impact management.
  • Communication in the process of regulatory enforcement.
Media
  • HDBank’s periodic business performance and short- and long-term development strategies.
  • HDBank’s key information and events.
Vendors
  • Quality of services and products .
  • Fulfillment of agreements’ obligations and commitments, including those related to risk management, environmental and social issues, and social responsibility.
  • Occupational safety and health.
Local communities
  • Financial inclusion for all retail and commercial clients .
  • Job opportunities for the local .
  • Local economic and community development programs.
Shareholders and investors
Clients
Employees
Managing authorities
Media
Vendors
Local communities

Consistently achieving a return on equity (ROE) of above 20% since the bank’s initial public offering (IPO). In 2024, ROE stood at 25.7%.

Enhancing customer experience by adopting fast, safe and modern technology.

Communicating and training on anti-discrimination regulations and grievance processes.

Fully complying with regulations established by competent authorities across all operations.

Ensuring close collaboration for timely and transparent disclosure of information to the public.

Respecting and fulfilling all responsibilities and commitments.

Actively contributing to local economic sustainability and job creation.

Completing a 30% dividend payout in 2024 (10% in cash dividends and 20% in stock dividends).

Offering a range of flexible financial solutions, facilitating quick access to funds, and providing assistance during financially challenging times to support retail and commercial clients.

Guaranteeing compensation, benefits, and social security policies for employee.

Pioneering the implementation of the government and SBV’s policies on green credit, high-tech agricultural credit, rural development, renewable energy, and funding for SMEs and households, etc.

Communicating regularly and periodically about the bank’s notable programs and events.

Raising vendors’ and partners’ awareness of corporate governance and environmental impact management practices.

Continuing and driving community assistance initiatives that focus on education, healthcare, and social housing.

Organizing the Annual General Meeting of Shareholders and soliciting written polls which achieved high approval rates.

Consistently conducting service quality surveys. tục.

Adopting technology in the management and assessment of employee competencies.

Being selected for the mandatory transfer of an under-performing bank.

Promptly addressing any inquiries pertaining to the bank.

Prioritizing suppliers and partners who have sustainable social and environmental policies.

Sponsoring and organizing annual social and community events aimed at enhancing community knowledge, health, and cultural well-being.

Fully complying with disclosure obligations as required by law.

Ensuring security and privacy of customer data.

Organizing training courses and competitions to promote employees’ engagement and upskilling.

Being recognized for the fifth consecutive year by the People’s Committee of Ho Chi Minh City as a company with outstanding compliance with tax regulations and state budget obligations.

Organizing online quarterly Investors Conferences and joining retail and institutional investors events.

Establishing a system for periodic and ad-hoc training and oversight of customer consultation on the bank’s products and services.

Conducting surveys to gather employee feedback on their jobs, training, benefits, and work environment.

Organizing large-scale events in Ho Chi Minh City to meet domestic investors, which have drawn significant attention from shareholders and investors.

Developing a variety of recruiting initiatives to attract highly skilled talents.

Focusing on listening to shareholders’ and investors’ inputs to improve operations .

Implementing talent retention initiatives (e.g., ESOP, senior and mid-level management and potential leadership training).

Ensuring information security and privacy .

Shareholders and investors
  • Consistently achieving a return on equity (ROE) of above 20% since the bank’s initial public offering (IPO). In 2024, ROE stood at 25.7%.
  • Completing a 30% dividend payout in 2024 (10% in cash dividends and 20% in stock dividends).
  • Organizing the Annual General Meeting of Shareholders and soliciting written polls which achieved high approval rates.
  • Fully complying with disclosure obligations as required by law.
  • Organizing online quarterly Investors Conferences and joining retail and institutional investors events.
  • Organizing large-scale events in Ho Chi Minh City to meet domestic investors, which have drawn significant attention from shareholders and investors.
  • Focusing on listening to shareholders’ and investors’ inputs to improve operations .
Clients
  • Enhancing customer experience by adopting fast, safe and modern technology.
  • Offering a range of flexible financial solutions, facilitating quick access to funds, and providing assistance during financially challenging times to support retail and commercial clients.
  • Consistently conducting service quality surveys.
  • Ensuring security and privacy of customer data.
  • Establishing a system for periodic and ad-hoc training and oversight of customer consultation on the bank’s products and services.
Employees
  • Communicating and training on anti-discrimination regulations and grievance processes.
  • Guaranteeing compensation, benefits, and social security policies for employee.
  • Adopting technology in the management and assessment of employee competencies.
  • Organizing training courses and competitions to promote employees’ engagement and upskilling.
  • Conducting surveys to gather employee feedback on their jobs, training, benefits, and work environment.
  • Developing a variety of recruiting initiatives to attract highly skilled talents.
  • Implementing talent retention initiatives (e.g., ESOP, senior and mid-level management and potential leadership training).
  • Ensuring information security and privacy .
Managing authorities
  • Fully complying with regulations established by competent authorities across all operations.
  • Pioneering the implementation of the government and SBV’s policies on green credit, high-tech agricultural credit, rural development, renewable energy, and funding for SMEs and households, etc.
  • Being selected for the mandatory transfer of an under-performing bank.
  • Being recognized for the fifth consecutive year by the People’s Committee of Ho Chi Minh City as a company with outstanding compliance with tax regulations and state budget obligations..
Media
  • Ensuring close collaboration for timely and transparent disclosure of information to the public.
  • Communicating regularly and periodically about the bank’s notable programs and events.
  • Promptly addressing any inquiries pertaining to the bank.
Vendors
  • Respecting and fulfilling all responsibilities and commitments.
  • Raising vendors’ and partners’ awareness of corporate governance and environmental impact management practices.
  • Prioritizing suppliers and partners who have sustainable social and environmental policies.
Local communities
  • Actively contributing to local economic sustainability and job creation.
  • Continuing and driving community assistance initiatives that focus on education, healthcare, and social housing.
  • Sponsoring and organizing annual social and community events aimed at enhancing community knowledge, health, and cultural well-being.

Notable figures in HDBank’s sustainable development efforts

Sustainable business
  • 25.7% Return on Equity (ROE), remaining one of the industry-leading banks.
  • The bank selected by the Government and the SBV for the transfer of DongA Bank.
  • VND 16,731 billion in consolidated profit before tax, a remarkable increase of 28.5% VND 16,731 billion in consolidated profit before tax, a remarkable increase of 28.5% from 2023.
  • A 21.5% 10-year CAGR in Total Assets, qpositioning HDBank among the fastest-growing players in the banking sector.
  • 30%-2024 dividend payout ratio for HDBank’s shareholderswith 10% in cash.
Responsible credit
  • Environmental and social risk assessment for 100% credit facilities (both new and refinancing) granted to commercial clients.
  • 44% of outstanding loans, equivalent to VND 183,000 billion, , for clients in Tier 2 cities, rural areas and agriculture.
  • 12% of outstanding loans, equivalent to VND 48,700 billion for social policy credit (agriculture, women-owned businesses, education, and healthcare), with VND 4,4 trillion disbursed to women-owned small and medium-sized enterprises by the end of 2024.
  • VND 31,000 billion in disbursement for green projects by the end of 2024 Green credit disbursement in 2024 increased by 95% from 2023.
  • Successful issuance of VND 3 trillion in domestic green bonds in 2024 under the “Sustainable Finance Framework,” which is developed in alignment with ICMA and LMA standards with IFC’s technical support and a “very good” rating by Moody’s.
  • VND 25 trillion - HD SAISON’s 2022-2024 loan balance for workers in industrial and export zones, with VND 15 trillion disbursed successfully so far.
Sustainable operations
  • 2.474 tons of paper saved compared to 2023 through digital transformation.
  • 40% decrease in bank-wide plastic consumptioncompared to 2023
  • 40% decrease in gasoline consumption from 2023 at the Head Office
Benefits for employees, the community, and society
  • 20 million shares issued in 2024 under the employee stock ownership plan (ESOP) for managers.
  • Holder of the“Best Companies to Work for In Asia” award for 7 consecutive years
  • 914,910 in total training hours for employees in 2024, equivalent to an average of 49.4 hours of training per employee.
  • 40% Employees with more than 5 years of tenure, with a high employee satisfaction rate of 85.7%
  • Launch and widespread roll-out of theMediPay Kiosk initiative - a major milestone in the digital transformation of the healthcare sector.
  • 300 workshops to raise awareness about predatory lending for retail clients in 2024.
  • VND 12 trillion in preferential credit packages for clients affected by Typhoon Yagi.
  • VND 80 billion contribution to the national program for reducing temporary and dilapidated housing.
  • 2,500 HDBank-sponsored free eye surgeries for those struggling financially.
  • 1,000 scholarshipsg totaling VND 1 billion for the Vu A Dinh Scholarship Fund and the “Vi Truong Sa - Hoang Sa than yeu” (For Truong Sa - Hoang Sa) Club.

Outstanding achievements in Sustainable Development

With the aim of ensuring sustainable economic growth, HDBank is among the first commercial banks to issue green credit policies, protect the environment, and encourage social development since 2019.

Throughout 2020 and 2021, with the support of reputable international financial institutions and banks, including the International Finance Corporation (IFC), LeapFrog Investments, Deutsche Investitions-und Entwicklungsgesellschaft (DEG), Affinity Equity Partners, and the Asian Development Bank (ADB), HDBank pioneered a commitment to refrain from financing coal-related activities, including coal mining, coal transportation, or coal-fired power plant construction, as well as other related infrastructure services. We are also a trailblazer in applying the Policy on Environmental and Social Risk Management (ESMS) in Credit Extension to 100% of corporate loans, and providing recommendations to ensure compliance with that Policy from 2023 onwards.

In 2024, to fully implement green and sustainable credit initiatives, HDBank collaborated with international consulting partners to organize in-depth training programs for our employees on environmental and social risk assessment in credit extension procedure. We also intensified our efforts in advising and supporting clients in adopting green operations. We have increased lending to priority sectors, with 44% of our outstanding customer loans going to clients in Tier 2 cities, rural areas and agriculture. Additionally, 12% of the outstanding loan portfolio is allocated to social credit, including agriculture and rural development, women-owned SMEs, education and training, and healthcare. Green credit disbursements in 2024 increased by 95% year-over-year. HDBank successfully issued VND 3 trillion in domestic green bonds under the “Sustainable Finance Framework”, which not only complies with ICMA and LMA standards, but also receives a “very good” rating from Moody’s.

Furthermore, HDBank collaborated with local authorities to enhance awareness against predatory lending and hosted a livestream series for the One Commune One Product (OCOP) National Program to assist farmers and artisans from traditional craft villages in expanding their e-commerce presence along with product marketing and sales. HD SAISON, HDBank’s consumer finance company, continued to play a crucial role in combating predatory lending practices, enhancing financial inclusion for individuals, particularly those with low incomes, by offering preferential loan packages totaling VND 25 trillion during the 2022-2024 period.

In our operations, HDBank has long been committed to adopting decarbonization solutions. This is achieved through promoting end-to-end digital initiatives as well as practical actions such as raising awareness about greenhouse gas emissions among employees and the community. In 2024, we saved 2,474 tons of paper and reduced plastic consumption by 40% compared to 2023 through bank-wide digital initiatives. Total energy consumption from gasoline and diesel oil also saw a significant decrease in 2024. Initiatives such as green delivery also contributed to HDBank’s significant carbon footprint reduction.

HDBank places a strong emphasis on investment in human resources. Throughout 2024, HDBank focused on in-depth training programs to foster holistic employee development, featuring training programs for the leadership and key personnel (e.g., Next Leaders, Mini MBA), alongside programs for advancing professional expertise and technology proficiency. In 2024, we reached 914,910 hours of employee training, averaging 49.4 training hours per employee. Additionally, by fostering a positive work environment, as well as maintaining an employee retention rate of over 40% for those with 5+ years of service and an employee satisfaction rate of 85.7%, we earned the “Best Companies to Work for in Asia” award by HR Asia magazine for the seventh consecutive year. To recognize the contributions of our managers, HDBank issued 20 million shares under the ESOP program in 2024.

Over 35 years of growth, HDBank has built a brand with a strong humane culture, driving our commitment to delivering positive values to the community. Throughout the past years, HDBank has been dedicated to spreading kindness through long-term initiatives, including providing health insurance coverages and eye surgeries for impoverished patients, building charity homes, awarding scholarships to outstanding students, and constructing bridges for disadvantaged communities. HDBank has also been a long-standing partner of various cultural and sporting events, including the HDBank Cup International Chess Tournament and the HDBank National Futsal Championship. In 2024, HDBank continued to broaden our operations by introducing digital initiatives in education and healthcare (e.g., EduPay, Kiosk MediPay), hosting hundreds of seminars to raise awareness about predatory lending, and offering credit packages to support customers affected by Typhoon Yagi.

With a commitment to responsible and sustainable banking practices that contribute to socioeconomic prosperity, HDBank has been recognized and honored by domestic and international organizations for our efforts over the years.

In the 2024 assessment of the enterprises within the Vietnam Sustainability Index (VNSI) by the Ho Chi Minh City Stock Exchange (HoSE), HDBank maintained our leading position with a score surpassing the industry average for the fifth consecutive year. Based on HoSE’s assessment, HDBank achieved a total score of 81%, with strong performance across all three pillars: Environmental (73%), Social (88%), and Governance (79%).

Environmental

0%

Social

0%

Governance

0%

Environmental - Social - Governance Ratings in the stock market by HoSE

Awards

Mr. Bui Hoang Hai - Vice Chairman of the State Securities Commission presented the Top 10 Best Corporate Governance Practices award to HDBank. Mr. Pham Van Dau - Chief Financial Officer of HDBank represents HDBank in receiving the award.

Representatives of HDBank's management receive The Asian Banker Vietnam Excellence Awards 2024.

Representatives of HDBank's management receive The Asian Banker Vietnam Excellence Awards 2024.

HDBank has excelled by winning three distinguished awards at the 2024 Vietnam Listed Company Awards (VLCA), co-hosted by the Ho Chi Minh City Stock Exchange (HoSE), the Hanoi Stock Exchange (HNX), and the Vietnam Investment Review. This recognition underscores HDBank’s pioneering role in the financial and banking sector, as well as our commitment to transparent disclosure and professional governance practices. For the sixth year in a row, HDBank has been recognized with the “Best Annual Report Awards - Companies in Financial Sectors”. This reflects HDBank’s unwavering commitment to improving our information disclosure practices to meet international standards like the ASEAN Corporate Governance Scorecard.

Regarding corporate governance, HDBank was honored among the Top 10 “Companies with Best Corporate Governance - Large-Cap Group”, and also received the “Best Annual General Meeting Organization” awards for the second consecutive year.

Furthermore, in 2024, HDBank marked a significant milestone in our green and sustainable growth journey by receiving the prestigious “Best Green Financing in Vietnam” award at The Asian Banker Vietnam Excellence Awards.

At the award ceremony for Sustainable Companies 2024, which was hosted by the Vietnam Chamber of Commerce and Industry (VCCI), HDBank continued to meet all 153 criteria of the Corporate Sustainability Index (CSI) to receive this title for the sixth consecutive year. Among the leading Sustainable Companies in Vietnam 2024, HDBank will continue our “greening” and sustainable development journey, thereby fostering the image of a sustainable and happy green bank.

Stakeholder views on HDBank’s sustainable development performance

Financial Institutions
Asian Development Bank (ADB)

In 2024, HDBank reaffirmed their commitment to sustainable development through a strategic partnership with the Asian Development Bank (ADB). Key initiatives, including the Environmental and Social Management System (ESMS) for Trade Finance and the Climate Tagging Project, played a pivotal role in the bank’s sustainable finance strategy. HDBank also joined ADB’s programs to drive financial inclusion and climate resilience in Vietnam. The bank began by assessing their current portfolio to identify potential green and low-carbon lending sectors. By 2025, HDBank will continue to collaborate with ADB and our technical partner (PwC) to develop more green loan products for customers in Vietnam. These initiatives contribute to strengthening green finance, managing environmental and social risks, and promoting climate-positive trade finance transactions.

Clients
Mr. Le Van Thom - Retail client from Cai Be, Tien Giang

I’m a well-respected member of My Loi A commune, Cai Be district, Tien Giang province. After being introduced to the bank at the Agricultural Seminar, I’m delighted to welcome HDBank here, particularly as we are undergoing a major shift from rice farming to fruit cultivation (e.g., durian). During the seminar, other local farmers and I were actively asking questions and receiving comprehensive, satisfactory answers that addressed our concerns from HDBank Cai Be employees. With a strong reputation and over 30 years of growth, HDBank has established a nationwide presence. I am confident that we will build a strong and long-term relationship. I will encourage other members and credit groups in the commune to contact HDBank without hesitation when needed, and I look forward to HDBank’s continued support and collaboration with our community.

Ms. Nguyen Thi Thuy - Retail client from Loc Ha, Ha Tinh

Through media channels and direct consultations with local HDBank employees, I was very satisfied and submitted a loan application at HDBank Loc Ha. I was introduced to the Agricultural and Rural Development loan product, which offered various benefits and was well-suited to my family’s business of livestock farming. The staff was also very helpful in guiding me through the procedures and ensuring swift loan disbursement. Furthermore, I joined the Referral program to refer my friends and acquaintances to HDBank Loc Ha, with the aim of fostering better local agricultural economic growth.

A women-owned SME

As a woman-owned enterprise, we consistently face numerous challenges in expanding our operations, particularly in accessing suitable funding to ensure sustainable growth. With regard to those challenges, HDBank’s preferential financial products for women-owned enterprises have offered us more funding options to invest in and expand our operations.

Beyond providing tailored financial products and services, HDBank has demonstrated exceptional banking performance through their expanding transaction network, infrastructure, employee expertise, information security policies, and more, thereby showcasing their strong commitment to driving sustainable development.

We hope that HDBank will develop more products with even greater benefits, empowering women-owned enterprises to pursue long-term investments, scale up operations, and enhance socio-economic impact.

Indefol Solar Joint Stock Company

As a company in the renewable energy sector, Indefol Solar JSC continuously seeks flexible, efficient, and suitable financial solutions to implement clean energy projects, contributing to sustainable development. In our partnership, HDBank has demonstrated their reliability as a financial partner, not only providing pioneering green finance products but also supporting our company through every stage of development.

During our collaboration with HDBank, we are highly satisfied with the service quality and the dedicated support from the bank’s team. HDBank’s convenient transaction network and modern facilities enable us to streamline our operations and boost efficiency. The professionalism and high expertise of the bank’s employees are also crucial in building our trust in this partnership. We can confidently conduct financial transactions thanks to HDBank’s fast and transparent transaction processing and robust information security system.

Notably, HDBank has demonstrated their clear commitment to sustainable finance. The bank’s green credit products are among the industry's best and align with our company’s needs. Based on our positive experience with HDBank’s green credit products and services, we look forward to the bank’s ongoing partnership and continuous efforts to embrace new technologies and project models

Investor
Leapfrog Investments

HDBank, a top-tier Vietnamese listed commercial and retail bank, has demonstrated robust performance, consistently achieving a return on equity (ROE) and annual credit growth of over 20%. HDBank’s customer base of over 20 million and their particular emphasis on retail clients and micro, small, and medium enterprises (MSMEs) closely align with LeapFrog’s objective of driving financial inclusion. LeapFrog’s investment in HDBank has enhanced the bank’s capital capacity to help them expand their lending initiatives to more retail clients and MSMEs and prioritize support for women-owned and women-led businesses.

Over the past years, LeapFrog has assisted HDBank in enhancing their environmental, social, and governance (ESG) practices and provided guidance on best practices to implement the Environmental and Social Management System (ESMS) and employee training. We are delighted to see the progress HDBank has made in integrating ESG into lending through the ESMS. We believe the bank’s commitment to ESG best practices will make a difference and establish a solid foundation for meeting the international standards. Furthermore, LeapFrog is actively working with HDBank’s leadership to support the bank’s strategy to enhance life insurance sales, ensure compliance with new regulations, and solidify their position among the leading banks in life insurance distribution. Overall, our experience with HDBank has been highly satisfactory, and we are keen to further this partnership to achieve impactful results and sustainable growth.

Our partnership with HDBank has yielded positive results, contributing to our investment portfolio diversification and driving financial inclusion at a key market in Southeast Asia. As of the end of 2024, HDBank disbursed VND 4.4 trillion (approximately USD 176 million) in loans to women-owned MSMEs, who often face limitations such as lack of collateral and higher perceived risk. By supporting HDBank’s ESG initiatives, we not only enable them to comply with ESG policies and best practices, but also allow us to achieve our goal of enhancing the sustainability of businesses within our investment portfolio.

Managing authorities
Mr Tran Dinh Cuong - Deputy Director - Ho Chi Minh City Branch of the State Bank of Vietnam

The State Bank of Vietnam - Ho Chi Minh City Branch acknowledges and commends the collective efforts of HDBank’s Board of Directors, Board of Supervisors, Board of Management, and all employees in achieving positive results and growth in total funding and total deposits while maintaining strong credit quality and an low non-performing loan ratio within the region. Moreover, HDBank’s sustainable development strategy is highly regarded by the SBV for their focus on aligning credit growth to safe and effective credit restructuring, strict credit quality control, and adoption of and compliance with the Basel II safety standards.

Media
Ms. Dang Khanh - Deputy Editor-in-chief - The Voice of Vietnam

Over years of collaboration, the Voice of Vietnam highly appreciates HDBank’s communications. The bank consistently provides timely, comprehensive, and transparent updates on their products, services, and activities, enabling clients, shareholders, and partners to make informed decisions on the most suitable financial solution. HDBank also actively communicates their extensive and regular nationwide social security activities, thereby bringing positive values to the community.

With a strong and sincere partnership, the Voice of Vietnam and HDBank will continue to collaborate in communicating financial and banking information and spreading positive values to the community, contributing to driving economic growth for a better life and future.

Vendors
MM Mega Market Vietnam Company Limited

As a strategic partner, MM Mega Market greatly appreciates the professional and reliable collaboration with HDBank’s team. The bank’s streamlined and transparent workflows enable them to consistently fulfill their commitments. The transparent disclosure of information during supplier selection demonstrates their environmental responsibility throughout all operations.

MM Mega Market is committed to sustainable development, aiming for net-zero emissions by 2040. We are a pioneer in implementing waste segregation models that significantly reduce food waste. MM Mega Market believes that our collaboration with partners like HDBank, who share our vision for sustainable development, will have a meaningful impact on our community.

FPT IS Company Limited

Driven by a strong commitment to environmental protection and sustainable development, FPT IS aims to be a pioneer in Vietnam in reducing greenhouse gas emissions, targeting Net Zero by 2040. In collaboration with HDBank, FPT IS is developing digital technology initiatives to minimize environmental impact and improve operational efficiency. FPT IS highly values our partnership with HDBank, whose professionalism, effective coordination, fulfillment of all contractual responsibilities and obligations, and transparency in all procedures have been consistently demonstrated.

DHL Group

As a global leader in logistics, DHL is committed to pioneering sustainable development. We have been implementing our GoGreen products since 2008, aiming for significant reductions in greenhouse gas emissions and upholding global standards for corporate social responsibility and governance.

In this journey, as one of our key partners, HDBank is held in high regard for their effective collaboration and dedicated support. Notably, HDBank’s choice of DHL’s GoGreen Plus service demonstrates our shared commitment to sustainable development. HDBank’s commitment to using GoGreen Plus, with a reduction of 30% emissions by March 2024 and 90% by January 1, 2025, underscores our strong partnership and shared vision for a more sustainable future.

Local communities
Mr. Tran Thanh Long, Chairman of the Sponsoring Association for Poor Patients Ho Chi Minh City, shared

As a leading bank in Vietnam, HDBank has long been recognized for their extensive engagement in nationwide charity programs. Since 2007, HDBank has provided substantial financial support to the Sponsoring Association for Poor Patients HCMC, offering eye surgeries for impoverished patients, scholarships to underprivileged yet academically-motivated students, health insurance coverage, and construction of charity homes for near-poor and disadvantaged families. This contribution has resulted in over 12,500 eye surgeries, 20,500 health insurance coverages, scholarships, and hundreds of charity homes, which gradually improves the quality of life, and spreads joy and optimism among communities across the country.

Ms. Nguyen Thi Hoan - Principal of Thai Hoc Elementary School, Vu Minh Commune, Nguyen Binh District, Cao Bang Province

In the days leading up to the Lunar New Year 2025, our teachers and students were truly delighted to receive meaningful gifts from HDBank. Moreover, the HDBank team also showed genuine care during their visit to our school. This has given us, the students and teachers in the highlands, significant motivation to overcome difficulties, pursue education, and strive for a brighter future.

Employees
Mr. Nguyen Tan Luc - Director of Application Development

As a potential leader participating in the Next Leaders program, I am honored to share my journey with HDBank - a place that has shaped my career path and ignited my inspiration.

One of the contributions I am most proud of is in the technology field - where my team and I implemented digital transformation solutions, enhanced customer experience, and optimized banking operations. At HDBank, I have the opportunity to work with talented individuals who are always willing to share their knowledge and experience. I have grown professionally thanks to internal training programs and have been recognized and appointed after outstanding achievements in key projects. This has motivated me to continuously improve myself and spread value to the team. For me, learning is not just about receiving, but also a way to connect, share, and move forward together.

Over 15 years of commitment, I have witnessed HDBank's strong transformation, pioneering in the digital era. Every step forward of HDBank is associated with the collective efforts of the entire system, and I am proud to have contributed to that development. With my TOP 1 result in the Next Leaders program, I am even more motivated to continue accompanying and bringing youthful energy and creativity to help HDBank reach new heights.

I would like to thank the Board of Directors for their trust and my colleagues for their support. I will continue to inspire young colleagues to join hands for the development of HDBank.”

Ms. Do Thi Lan Anh - Deputy Branch Director cum Head of Customer Service, Customer Service and Treasury Department, Saigon Branch

During my time working at HDBank, I have found it to be an organization with a very modern, dynamic, and professional working environment. The bank regularly organizes and provides training opportunities for both skills and professional knowledge, enabling employees to work confidently and develop throughout their careers. In addition, HDBank offers competitive salaries and benefits, with bonus programs to encourage and appropriately recognize the contributions of individuals like myself in particular and the entire staff in general.

Not only focusing on investing in skills and expertise, HDBank also pays great attention to the health of its employees by providing insurance and healthcare policies for employees as well as benefits for the relatives of staff members throughout their employment.

As a "Green" bank, HDBank designs a modern workspace and a professional environment that creates a friendly and safe feeling for both employees and customers when transacting. For me personally, HDBank has always been an ideal working organization where I can be attached, contribute, learn, and develop myself.

Ms. Nguyen Thi Thu Huyen - Priority Banking Relationship Manager - Priority Banking Department, Saigon Branch

In my role as Head of Priority Banking Relationship Management at HDBank Saigon Branch, I appreciate the professional and modern working environment along with the clear guidance from the leadership. Strong support from head office departments and business units, combined with favorable welfare policies and business conditions, not only enhances work efficiency but also creates long-term commitment. The smooth operating system, fast processing procedures, and flexible communication help us update and provide optimal financial solutions for customers. The comprehensive compensation policy, including a good working space, attractive salary and bonus system, healthcare programs, and clear career development opportunities, further strengthens my belief in HDBank's sustainable development.

This is not only a place that helps me improve my professional skills but also an organization that I want to be attached to for a long time, contributing to the sustainable development of the bank.

PIONEERING SUSTAINABILITY

ELEVATING VIETNAM

CHAPTER 1. OVERVIEW

CREATING VALUE

FROM A SOLID FOUNDATION

CHAPTER 2. GENERAL INFORMATION

Unwavering Dedication

For Comprehensive Benefits

CHAPTER 3. 2024 BUSINESS PERFORMANCE

Solidarity in Partnership

For Benefits that Grow Together

CHAPTER 4. BOARD OF MANAGEMENT’S REPORT

FOSTERING INNOVATION

FOR BENEFITS THAT EXCEL

CHAPTER 5. CORPORATE GOVERNANCE

EFFECTIVE GOVERNANCE

LEADING TO SUSTAINABLE BENEFITS

CHAPTER 6. Sustainable development

DRIVEN BY PRACTICALITY

FOR COMMUNITY BENEFITS

chương 7.CONSOLIDATED FINANCIAL STATEMENTS

PROSPERITY THROUGH CONNECTION

FOR FAR-REACHING BENEFITS

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