- OVERVIEW OF THE SUSTAINABLE DEVELOPMENT REPORT
- SUSTAINABLE GOVERNANCE
- MATERIAL TOPICS
- ENGAGEMENT WITH KEY STAKEHOLDERS
- Notable figures in HDBank’s sustainable development efforts
- Outstanding achievements in Sustainable Development
- Awards
- Stakeholder views on HDBank’s sustainable development performance
OVERVIEW OF THE SUSTAINABLE DEVELOPMENT REPORT
Overview
The Sustainable Development chapter is prepared annually and included in HDBank’s Annual Report to present and disclose information related to the Bank's sustainable development goals. HDBank annually discloses Environmental, Social, and Governance (ESG) information to managing authorities, shareholders, investors, clients, employees, media, local communities, and other stakeholders, providing an overview of the Bank's operations and evaluating the ESG impact of its business performance and the sustainable development strategies integrated into its overall business strategy. The Bank also prepares an independent Sustainability Report to provide details about its operations and sustainable development goals.
The Bank also prepare an independent Sustainability Report to provide details about operations and sustainable development goals.
Scope of information disclosure
- Scope: HDBank’s operations in Vietnam covers the parent bank and HD SAISON headquartered in Ho Chi Minh City, along with our nationwide branches and transaction offices. The information and statistics used for disclosure are updated in accordance with the parent bank’s and HD SAISON’s fiscal year.
- Reporting period:January 1, 2024 to December 31, 2024.
Applied standard
- Compliance with Circular No. 96/2020/TT-BTC guiding Information Disclosure.
- Reference to the Global Reporting Initiative’s (GRI) Sustainability Reporting Guidelines published by the Global Sustainability Standards Board (GSSB) in 2016 and amended in 2021.
- Reference to the United Nations’ 17 Sustainable Development Goals (as the basis for the goals and activities under each key focus area).
Information
The highest-ranking official in charge of putting Sustainable Development policy into action | Mr. Kim Byoungho - Chairman of the Board of Directors, Independent Board Member, and Chief of the ESG Committee |
The person in charge of putting Sustainable Development policy into action | Mr. Pham Quoc Thanh - Chief Executive Officer - Head of the ESG Steering Committee Mr. Tran Hoai Phuong - Head of the Commercial Banking Division, Standing Deputy Head of the ESG Steering Committee, and Chief of the Environmental and Social Council |
vphdqt@hdbank.com.vn | |
Telephone: | (028) 62 915 916 |
Website: | www.hdbank.com.vn |
Address | HD Tower Building, 25Bis Nguyen Thi Minh Khai, Ben Nghe Ward, District 1, Ho Chi Minh City |
SUSTAINABLE GOVERNANCE
Sustainable Governance Model
The year 2024 marks a significant milestone in HDBank’s ESG governance with the establishment of the Environmental, Social and Governance (ESG) Committee, which advises and supports the Board of Directors in directing, formulating, and implementing business and investment strategies and ESG policies. HDBank’s strong commitment to realizing our sustainable development strategies across the bank is also evident in the establishment of the ESG Project Team under the direct leadership of the CEO.
The Bank’s sustainable development model, centered on Environmental, Social, and Governance (ESG) factors, draws active contributions from the Board of Directors, Board of Management, Divisions, functional departments, and all employees. This demonstrates the Board of Directors’ strong commitment to integrating Sustainable Development Goals into the Bank’s overall strategy.
HDBank’s commitments include:
Board of Directors
- Overall direction on strategic issues of the Bank related to Sustainable Development
- Approves objectives and action programs
ESG Committee
- The ESG Committee is an advisory body assisting the Board of Directors and implementing tasks authorized or assigned by the Board of Directors in directing, planning, and implementing the business strategy, investment strategy, ESG policies for HDBank's sustainable development, and researching, appraising, and evaluating investment projects under the decision-making authority of the BOD
CEO and Board of Management
- Develops and submits to the Board of Directors the objectives and action programs for HDBank's Sustainable Development
- Implements the Sustainable Development strategy, objectives, and plans throughout the Bank
- Ensures the Sustainable Development plan achieves its set objectives
ESG Steering Committee
- Reviews significant Environmental, Social, and Governance issues related to HDBank's business operations and advises the CEO
- Submits implementation, evaluation, and monitoring reports on the ESG Regulations to the Board of Directors;
- Evaluates and monitors the implementation of ESG practices at the Bank
- Assesses the risk of impact from Environmental and Social issues on the Bank's operations
Risk Management & Sustainable Development Departments
- Monitors the implementation of Environmental and Social Management by HDBank and its credit clients or HDBank's investment projects
- Monitors the implementation of HDBank's Environmental and Social Management System
Divisions and Functional Departments
- Implement and realize the sustainable development plan according to the set direction
- Propose appropriate recommendations to enhance the effectiveness of the sustainable development plan
Employees
- Perform daily tasks related to HDBank's sustainable development goals
- Report in case of detecting issues related to being affected by the Bank's operations
Material Topics
The Materiality Matrix
The materiality matrix facilitates HDBank’s appropriate resource prioritization and allocation, supporting the Board of Directors and Board of Management in directing, overseeing, and managing business operations to achieve sustainability and maximize benefits for all stakeholders. Identifying and ranking key focus areas for the preparation of the Sustainability Report enables us to disclose relevant information and respond promptly to stakeholder interests.
Below is the key focus area matrix used for our 2024 assessment:
Responsible credit
Material Topic 1
Sustainable development in credit risk management
Responsible credit
Material Topic 2
Sustainable finance
Responsible credit
Material Topic 3
Financial inclusion
Responsible credit
Material Topic 4
Customer values
Responsible credit
Material Topic 5
Economic values
Responsible operations
Material Topic 6
Resource optimization
Responsible operations
Material Topic 7
Environmental impact reduction
Responsible operations
Material Topic 8
Human resources development
Responsible operations
Material Topic 9
Employee’s welfare and compensation
Responsible operations
Material Topic 10
Diversity, equality and human rights
Responsible operations
Material Topic 11
Community and social contributions
Responsible operations
Material Topic 12
Digital transformation and data security
Responsible operations
Material Topic 13
Legal compliance
Engagement with key stakeholders
HDBank recognizes the pivotal role of collaboration and support from stakeholders on the bank’s sustainable development journey. HDBank’s key stakeholders are identified as those who either influence our development strategy or are directly affected by our operations. We also focus on identifying stakeholder interests and effective interaction channels as well as setting forth concrete action plans to fulfill the expectations of all stakeholders.
HDBank seeks to receive support from key stakeholders, including: shareholders, investors, clients, employees, managing authorities, media, vendors, and local communities. Stakeholder needs and expectations will be the driving force to help HDBank conquer new milestones, while shaping our sustainable business strategy.
Shareholders and investors
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Clients
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Employees
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Managing authorities
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Media
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Vendors
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Local communities
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HDBank is committed to transparently and promptly providing information to shareholders and investors as well as actively listening to their inputs and improving the quality of shareholder and investor relations. |
HDBank pledges to proactively communicate with clients, listen to their inputs to understand their needs and offer suitable financial services. |
HDBank has developed two-way communication channels with employees, ensuring bank-wide implementation of our development directions and prompt response to employees’ inquiries. |
HDBank commits to fully complying with applicable legislation and proactively communicating with managing authorities regarding the enforcement of regulations. |
HDBank employs a range of communication strategies, enhancing our brand reputation to the public and promptly addressing any inquiries pertaining to the Bank. |
HDBank implements a sustainable procurement approach, placing emphasis on suppliers and partners that demonstrate a strong dedication to upholding sustainable standards. |
HDBank has long been focusing on driving our contribution to the development of local communities by offering a wide range of financial solutions and sponsoring social security initiatives. |
HDBank is committed to transparently and promptly providing information to shareholders and investors as well as actively listening to their inputs and improving the quality of shareholder and investor relations.
HDBank pledges to proactively communicate with clients, listen to their inputs to understand their needs and offer suitable financial services.
HDBank has developed two-way communication channels with employees, ensuring bank-wide implementation of our development directions and prompt response to employees’ inquiries.
HDBank commits to fully complying with applicable legislation and proactively communicating with managing authorities regarding the enforcement of regulations.
HDBank employs a range of communication strategies, enhancing our brand reputation to the public and promptly addressing any inquiries pertaining to the Bank.
HDBank implements a sustainable procurement approach, placing emphasis on suppliers and partners that demonstrate a strong dedication to upholding sustainable standards.
HDBank has long been focusing on driving our contribution to the development of local communities by offering a wide range of financial solutions and sponsoring social security initiatives.
Shareholders and investors
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Clients
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Employees
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Managing authorities
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Media
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Vendors
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Local communities
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General Meeting of Shareholders and consultation
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Online channels: Website and social media channels (official HDBank Fanpage, and Tik Tok and YouTube channels). |
Development of diverse and specialized training programs. |
Participation in conferences and workshops organized by ministries, departments, and organizations. |
Press conferences and interviews. |
In-person dialogues. |
In-person meetings and dialogues. |
Investors Conferences for Quarterly Business Updates and other in-person events throughout the year. |
In-person interactions: Branches, transaction offices, and customer relations employees. |
Trade unions and youth unions. |
Participation in meetings and bilateral and multilateral collaborations. |
Participation in forums and seminars organized by news agencies. |
Phone and emails. |
Communication and collaboration with local authorities. |
Periodic investor newsletters. |
Local workshops across the country. |
Online monthly KPI evaluation system. |
Reports seeking inputs and recommendations on implementation. |
Press releases. |
Supplier evaluation, classification, and selection at the beginning of the fiscal year. |
Press communications. |
Phone and emails. |
Suggestion box at transaction points. |
Internal communication channels (Workplace). |
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HDBank’s official website. |
Sports and performance events. |
HDBank’s official website and social media channels. |
Customer Service Center. |
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The Investor Relations Department’s regular communication and consultation with shareholders and investors to understand their insights and expectations. |
Grievance hotline. |
Phone and emails. |
Website and emails. |
- General Meeting of Shareholders and consultation
- Investors Conferences for Quarterly Business Updates and other in-person events throughout the year.
- Periodic investor newsletters.
- Phone and emails.
- HDBank’s official website.
- The Investor Relations Department’s regular communication and consultation with shareholders and investors to understand their insights and expectations.
- Online channels: Website and social media channels (official HDBank Fanpage, and Tik Tok and YouTube channels).
- In-person interactions: Branches, transaction offices, and customer relations employees.
- Local workshops across the country.
- Suggestion box at transaction points.
- Development of diverse and specialized training programs.
- Trade unions and youth unions.
- Online monthly KPI evaluation system.
- Internal communication channels (Workplace).
- Sports and performance events.
- Grievance hotline.
- Participation in conferences and workshops organized by ministries, departments, and organizations.
- Participation in meetings and bilateral and multilateral collaborations.
- Reports seeking inputs and recommendations on implementation.
- Press conferences and interviews.
- Participation in forums and seminars organized by news agencies.
- Press releases.
- HDBank’s official website and social media channels.
- Phone and emails.
- In-person dialogues.
- Phone and emails.
- Supplier evaluation, classification, and selection at the beginning of the fiscal year.
- In-person meetings and dialogues.
- Communication and collaboration with local authorities.
- Press communications.
- Customer Service Center.
- Website and emails.
Shareholders and investors
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Clients
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Employees
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Managing authorities
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Media
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Vendors
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Local communities
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Business performance and shareholder, investor, and stakeholder benefits. |
Tech-enabled financial products and services for better customer .experience. |
Work environment, and compensation and benefits policies. |
Compliance with the law. |
HDBank’s periodic business performance and short- and long-term development strategies. |
Quality of services and products . |
Financial inclusion for all retail and commercial clients . |
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Transparent and prompt disclosure of information. |
Customer experience through fast, safe and modern technology. |
Career path and motivation. |
Risk management, economic stability contribution, inflation control, and economic sustainability advancement. |
HDBank’s key information and events. |
Fulfillment of agreements’ obligations and commitments, including those related to risk management, environmental and social issues, and social responsibility. |
Job opportunities for the local . |
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HDBank’s responsibilities to shareholders, investors, and stakeholders. |
Feedback on the quality of the bank’s financial services. |
Training programs to develop professional skills.. |
Environmental and social impact management. |
Occupational safety and health. |
Local economic and community development programs. |
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Customer data security. |
Occupational safety and health. |
Communication in the process of regulatory enforcement. luật. |
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Transparent consultation process; clear information on financial products . . |
Equality and human rights. |
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Personal data security. |
- Business performance and shareholder, investor, and stakeholder benefits.
- Transparent and prompt disclosure of information.
- HDBank’s responsibilities to shareholders, investors, and stakeholders.
- Tech-enabled financial products and services for better customer .experience.
- Customer experience through fast, safe and modern technology.
- Feedback on the quality of the bank’s financial services.
- Customer data security.
- Transparent consultation process; clear information on financial products .
- Work environment, and compensation and benefits policies.
- Career path and motivation.
- Training programs to develop professional skills.
- Occupational safety and health.
- Equality and human rights.
- Personal data security.
- Compliance with the law.
- Risk management, economic stability contribution, inflation control, and economic sustainability advancement.
- Environmental and social impact management.
- Communication in the process of regulatory enforcement.
- HDBank’s periodic business performance and short- and long-term development strategies.
- HDBank’s key information and events.
- Quality of services and products .
- Fulfillment of agreements’ obligations and commitments, including those related to risk management, environmental and social issues, and social responsibility.
- Occupational safety and health.
- Financial inclusion for all retail and commercial clients .
- Job opportunities for the local .
- Local economic and community development programs.
Shareholders and investors
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Clients
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Employees
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Managing authorities
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Media
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Vendors
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Local communities
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Consistently achieving a return on equity (ROE) of above 20% since the bank’s initial public offering (IPO). In 2024, ROE stood at 25.7%. |
Enhancing customer experience by adopting fast, safe and modern technology. |
Communicating and training on anti-discrimination regulations and grievance processes. |
Fully complying with regulations established by competent authorities across all operations. |
Ensuring close collaboration for timely and transparent disclosure of information to the public. |
Respecting and fulfilling all responsibilities and commitments. |
Actively contributing to local economic sustainability and job creation. |
Completing a 30% dividend payout in 2024 (10% in cash dividends and 20% in stock dividends). |
Offering a range of flexible financial solutions, facilitating quick access to funds, and providing assistance during financially challenging times to support retail and commercial clients. |
Guaranteeing compensation, benefits, and social security policies for employee. |
Pioneering the implementation of the government and SBV’s policies on green credit, high-tech agricultural credit, rural development, renewable energy, and funding for SMEs and households, etc. |
Communicating regularly and periodically about the bank’s notable programs and events. |
Raising vendors’ and partners’ awareness of corporate governance and environmental impact management practices. |
Continuing and driving community assistance initiatives that focus on education, healthcare, and social housing. |
Organizing the Annual General Meeting of Shareholders and soliciting written polls which achieved high approval rates. |
Consistently conducting service quality surveys. tục. |
Adopting technology in the management and assessment of employee competencies. |
Being selected for the mandatory transfer of an under-performing bank. |
Promptly addressing any inquiries pertaining to the bank. |
Prioritizing suppliers and partners who have sustainable social and environmental policies. |
Sponsoring and organizing annual social and community events aimed at enhancing community knowledge, health, and cultural well-being. |
Fully complying with disclosure obligations as required by law. |
Ensuring security and privacy of customer data. |
Organizing training courses and competitions to promote employees’ engagement and upskilling. |
Being recognized for the fifth consecutive year by the People’s Committee of Ho Chi Minh City as a company with outstanding compliance with tax regulations and state budget obligations. |
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Organizing online quarterly Investors Conferences and joining retail and institutional investors events. |
Establishing a system for periodic and ad-hoc training and oversight of customer consultation on the bank’s products and services. |
Conducting surveys to gather employee feedback on their jobs, training, benefits, and work environment. |
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Organizing large-scale events in Ho Chi Minh City to meet domestic investors, which have drawn significant attention from shareholders and investors. |
Developing a variety of recruiting initiatives to attract highly skilled talents. |
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Focusing on listening to shareholders’ and investors’ inputs to improve operations . |
Implementing talent retention initiatives (e.g., ESOP, senior and mid-level management and potential leadership training). |
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Ensuring information security and privacy . |
- Consistently achieving a return on equity (ROE) of above 20% since the bank’s initial public offering (IPO). In 2024, ROE stood at 25.7%.
- Completing a 30% dividend payout in 2024 (10% in cash dividends and 20% in stock dividends).
- Organizing the Annual General Meeting of Shareholders and soliciting written polls which achieved high approval rates.
- Fully complying with disclosure obligations as required by law.
- Organizing online quarterly Investors Conferences and joining retail and institutional investors events.
- Organizing large-scale events in Ho Chi Minh City to meet domestic investors, which have drawn significant attention from shareholders and investors.
- Focusing on listening to shareholders’ and investors’ inputs to improve operations .
- Enhancing customer experience by adopting fast, safe and modern technology.
- Offering a range of flexible financial solutions, facilitating quick access to funds, and providing assistance during financially challenging times to support retail and commercial clients.
- Consistently conducting service quality surveys.
- Ensuring security and privacy of customer data.
- Establishing a system for periodic and ad-hoc training and oversight of customer consultation on the bank’s products and services.
- Communicating and training on anti-discrimination regulations and grievance processes.
- Guaranteeing compensation, benefits, and social security policies for employee.
- Adopting technology in the management and assessment of employee competencies.
- Organizing training courses and competitions to promote employees’ engagement and upskilling.
- Conducting surveys to gather employee feedback on their jobs, training, benefits, and work environment.
- Developing a variety of recruiting initiatives to attract highly skilled talents.
- Implementing talent retention initiatives (e.g., ESOP, senior and mid-level management and potential leadership training).
- Ensuring information security and privacy .
- Fully complying with regulations established by competent authorities across all operations.
- Pioneering the implementation of the government and SBV’s policies on green credit, high-tech agricultural credit, rural development, renewable energy, and funding for SMEs and households, etc.
- Being selected for the mandatory transfer of an under-performing bank.
- Being recognized for the fifth consecutive year by the People’s Committee of Ho Chi Minh City as a company with outstanding compliance with tax regulations and state budget obligations..
- Ensuring close collaboration for timely and transparent disclosure of information to the public.
- Communicating regularly and periodically about the bank’s notable programs and events.
- Promptly addressing any inquiries pertaining to the bank.
- Respecting and fulfilling all responsibilities and commitments.
- Raising vendors’ and partners’ awareness of corporate governance and environmental impact management practices.
- Prioritizing suppliers and partners who have sustainable social and environmental policies.
- Actively contributing to local economic sustainability and job creation.
- Continuing and driving community assistance initiatives that focus on education, healthcare, and social housing.
- Sponsoring and organizing annual social and community events aimed at enhancing community knowledge, health, and cultural well-being.
Notable figures in HDBank’s sustainable development efforts
Outstanding achievements in Sustainable Development

With the aim of ensuring sustainable economic growth, HDBank is among the first commercial banks to issue green credit policies, protect the environment, and encourage social development since 2019.
Throughout 2020 and 2021, with the support of reputable international financial institutions and banks, including the International Finance Corporation (IFC), LeapFrog Investments, Deutsche Investitions-und Entwicklungsgesellschaft (DEG), Affinity Equity Partners, and the Asian Development Bank (ADB), HDBank pioneered a commitment to refrain from financing coal-related activities, including coal mining, coal transportation, or coal-fired power plant construction, as well as other related infrastructure services. We are also a trailblazer in applying the Policy on Environmental and Social Risk Management (ESMS) in Credit Extension to 100% of corporate loans, and providing recommendations to ensure compliance with that Policy from 2023 onwards.
In 2024, to fully implement green and sustainable credit initiatives, HDBank collaborated with international consulting partners to organize in-depth training programs for our employees on environmental and social risk assessment in credit extension procedure. We also intensified our efforts in advising and supporting clients in adopting green operations. We have increased lending to priority sectors, with 44% of our outstanding customer loans going to clients in Tier 2 cities, rural areas and agriculture. Additionally, 12% of the outstanding loan portfolio is allocated to social credit, including agriculture and rural development, women-owned SMEs, education and training, and healthcare. Green credit disbursements in 2024 increased by 95% year-over-year. HDBank successfully issued VND 3 trillion in domestic green bonds under the “Sustainable Finance Framework”, which not only complies with ICMA and LMA standards, but also receives a “very good” rating from Moody’s.
Furthermore, HDBank collaborated with local authorities to enhance awareness against predatory lending and hosted a livestream series for the One Commune One Product (OCOP) National Program to assist farmers and artisans from traditional craft villages in expanding their e-commerce presence along with product marketing and sales. HD SAISON, HDBank’s consumer finance company, continued to play a crucial role in combating predatory lending practices, enhancing financial inclusion for individuals, particularly those with low incomes, by offering preferential loan packages totaling VND 25 trillion during the 2022-2024 period.
In our operations, HDBank has long been committed to adopting decarbonization solutions. This is achieved through promoting end-to-end digital initiatives as well as practical actions such as raising awareness about greenhouse gas emissions among employees and the community. In 2024, we saved 2,474 tons of paper and reduced plastic consumption by 40% compared to 2023 through bank-wide digital initiatives. Total energy consumption from gasoline and diesel oil also saw a significant decrease in 2024. Initiatives such as green delivery also contributed to HDBank’s significant carbon footprint reduction.
HDBank places a strong emphasis on investment in human resources. Throughout 2024, HDBank focused on in-depth training programs to foster holistic employee development, featuring training programs for the leadership and key personnel (e.g., Next Leaders, Mini MBA), alongside programs for advancing professional expertise and technology proficiency. In 2024, we reached 914,910 hours of employee training, averaging 49.4 training hours per employee. Additionally, by fostering a positive work environment, as well as maintaining an employee retention rate of over 40% for those with 5+ years of service and an employee satisfaction rate of 85.7%, we earned the “Best Companies to Work for in Asia” award by HR Asia magazine for the seventh consecutive year. To recognize the contributions of our managers, HDBank issued 20 million shares under the ESOP program in 2024.
Over 35 years of growth, HDBank has built a brand with a strong humane culture, driving our commitment to delivering positive values to the community. Throughout the past years, HDBank has been dedicated to spreading kindness through long-term initiatives, including providing health insurance coverages and eye surgeries for impoverished patients, building charity homes, awarding scholarships to outstanding students, and constructing bridges for disadvantaged communities. HDBank has also been a long-standing partner of various cultural and sporting events, including the HDBank Cup International Chess Tournament and the HDBank National Futsal Championship. In 2024, HDBank continued to broaden our operations by introducing digital initiatives in education and healthcare (e.g., EduPay, Kiosk MediPay), hosting hundreds of seminars to raise awareness about predatory lending, and offering credit packages to support customers affected by Typhoon Yagi.
With a commitment to responsible and sustainable banking practices that contribute to socioeconomic prosperity, HDBank has been recognized and honored by domestic and international organizations for our efforts over the years.
In the 2024 assessment of the enterprises within the Vietnam Sustainability Index (VNSI) by the Ho Chi Minh City Stock Exchange (HoSE), HDBank maintained our leading position with a score surpassing the industry average for the fifth consecutive year. Based on HoSE’s assessment, HDBank achieved a total score of 81%, with strong performance across all three pillars: Environmental (73%), Social (88%), and Governance (79%).
Environmental
0%
Social
0%
Governance
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Environmental - Social - Governance Ratings in the stock market by HoSE
Awards
HDBank has excelled by winning three distinguished awards at the 2024 Vietnam Listed Company Awards (VLCA), co-hosted by the Ho Chi Minh City Stock Exchange (HoSE), the Hanoi Stock Exchange (HNX), and the Vietnam Investment Review. This recognition underscores HDBank’s pioneering role in the financial and banking sector, as well as our commitment to transparent disclosure and professional governance practices. For the sixth year in a row, HDBank has been recognized with the “Best Annual Report Awards - Companies in Financial Sectors”. This reflects HDBank’s unwavering commitment to improving our information disclosure practices to meet international standards like the ASEAN Corporate Governance Scorecard.
Regarding corporate governance, HDBank was honored among the Top 10 “Companies with Best Corporate Governance - Large-Cap Group”, and also received the “Best Annual General Meeting Organization” awards for the second consecutive year.
Furthermore, in 2024, HDBank marked a significant milestone in our green and sustainable growth journey by receiving the prestigious “Best Green Financing in Vietnam” award at The Asian Banker Vietnam Excellence Awards.
At the award ceremony for Sustainable Companies 2024, which was hosted by the Vietnam Chamber of Commerce and Industry (VCCI), HDBank continued to meet all 153 criteria of the Corporate Sustainability Index (CSI) to receive this title for the sixth consecutive year. Among the leading Sustainable Companies in Vietnam 2024, HDBank will continue our “greening” and sustainable development journey, thereby fostering the image of a sustainable and happy green bank.
Stakeholder views on HDBank’s sustainable development performance
Financial Institutions
Asian Development Bank (ADB)
In 2024, HDBank reaffirmed their commitment to sustainable development through a strategic partnership with the Asian Development Bank (ADB). Key initiatives, including the Environmental and Social Management System (ESMS) for Trade Finance and the Climate Tagging Project, played a pivotal role in the bank’s sustainable finance strategy. HDBank also joined ADB’s programs to drive financial inclusion and climate resilience in Vietnam. The bank began by assessing their current portfolio to identify potential green and low-carbon lending sectors. By 2025, HDBank will continue to collaborate with ADB and our technical partner (PwC) to develop more green loan products for customers in Vietnam. These initiatives contribute to strengthening green finance, managing environmental and social risks, and promoting climate-positive trade finance transactions.
Clients
Investor
Leapfrog Investments
HDBank, a top-tier Vietnamese listed commercial and retail bank, has demonstrated robust performance, consistently achieving a return on equity (ROE) and annual credit growth of over 20%. HDBank’s customer base of over 20 million and their particular emphasis on retail clients and micro, small, and medium enterprises (MSMEs) closely align with LeapFrog’s objective of driving financial inclusion. LeapFrog’s investment in HDBank has enhanced the bank’s capital capacity to help them expand their lending initiatives to more retail clients and MSMEs and prioritize support for women-owned and women-led businesses.
Over the past years, LeapFrog has assisted HDBank in enhancing their environmental, social, and governance (ESG) practices and provided guidance on best practices to implement the Environmental and Social Management System (ESMS) and employee training. We are delighted to see the progress HDBank has made in integrating ESG into lending through the ESMS. We believe the bank’s commitment to ESG best practices will make a difference and establish a solid foundation for meeting the international standards. Furthermore, LeapFrog is actively working with HDBank’s leadership to support the bank’s strategy to enhance life insurance sales, ensure compliance with new regulations, and solidify their position among the leading banks in life insurance distribution. Overall, our experience with HDBank has been highly satisfactory, and we are keen to further this partnership to achieve impactful results and sustainable growth.
Our partnership with HDBank has yielded positive results, contributing to our investment portfolio diversification and driving financial inclusion at a key market in Southeast Asia. As of the end of 2024, HDBank disbursed VND 4.4 trillion (approximately USD 176 million) in loans to women-owned MSMEs, who often face limitations such as lack of collateral and higher perceived risk. By supporting HDBank’s ESG initiatives, we not only enable them to comply with ESG policies and best practices, but also allow us to achieve our goal of enhancing the sustainability of businesses within our investment portfolio.
Managing authorities
Mr Tran Dinh Cuong - Deputy Director - Ho Chi Minh City Branch of the State Bank of Vietnam
The State Bank of Vietnam - Ho Chi Minh City Branch acknowledges and commends the collective efforts of HDBank’s Board of Directors, Board of Supervisors, Board of Management, and all employees in achieving positive results and growth in total funding and total deposits while maintaining strong credit quality and an low non-performing loan ratio within the region. Moreover, HDBank’s sustainable development strategy is highly regarded by the SBV for their focus on aligning credit growth to safe and effective credit restructuring, strict credit quality control, and adoption of and compliance with the Basel II safety standards.
Media
Ms. Dang Khanh - Deputy Editor-in-chief - The Voice of Vietnam
Over years of collaboration, the Voice of Vietnam highly appreciates HDBank’s communications. The bank consistently provides timely, comprehensive, and transparent updates on their products, services, and activities, enabling clients, shareholders, and partners to make informed decisions on the most suitable financial solution. HDBank also actively communicates their extensive and regular nationwide social security activities, thereby bringing positive values to the community.
With a strong and sincere partnership, the Voice of Vietnam and HDBank will continue to collaborate in communicating financial and banking information and spreading positive values to the community, contributing to driving economic growth for a better life and future.