HDBank is committed to developing a comprehensive product ecosystem that covers the entire financial lifecycle of our customers from savings, payments, and consumer lending to investment and financial protection. The integration of multiple services on a single platform enables customers to conveniently access solutions tailored to each stage of their lives, while enhancing customer engagement and strengthening their relationship with our Bank.

Regarding funding mobilization, as of the end of 2025, total funding mobilization reached VND 445.6 trillion, representing a 33% increase compared to the end of 2024 (equivalent to a net increase of nearly VND 110 trillion), and achieving 105% of the planned target. Notably, the priority banking segment alone recorded a net increase of over VND 75 trillion in balances, nearly doubling the growth achieved in 2024. The “Billionaire Savings” program played a significant role in strengthening a stable funding base. In parallel, we actively advanced our strategy to improve funding structure by increasing the proportion of current account savings deposits (CASA), leveraging the SkyJoy ecosystem, the Agent Banking platform and transaction digitalization to optimize our long-term cost of funds.

In respect of retail lending, HDBank implemented a suite of priority credit solutions designed with flexibility to meet the specific needs of different retail customer segments. We proactively optimized our credit approval processes to eliminate operational bottlenecks, accelerate disbursement progress, and enhance capital accessibility for our customers. The end-to-end digitalization of the credit granting process (RLOS/CLOS) has significantly shortened turnaround time and boosted approval productivity. Our retail lending strategy remains focused on selective growth, prioritizing safe segments with sustainable profitability potential.

The SkyJoy loyalty program continued impressive trajectory in 2025, reaching 18 million members, including 5 million loyal customers. Reward points are accumulated through core financial products, including deposits, payments, cards, and credit products. Throughout the year, point redemption surged by over 400% compared to 2024, reflecting a profound deepening of customer engagement within the ecosystem.

Digital banking lies at the heart of HDBank’s retail strategy, simultaneously expanding our service capabilities and enhancing operational efficiency across the entire value chain.

The Đi HDBank application, offering more than 200 products and services, enables customers to conveniently conduct financial transactions, payments, and account management on mobile devices. Our Digital Core Banking system was capable of processing 157 million transactions during the year, representing a 38% increase over 2024.

HDBank also accelerated the digitalization of core processes: automated credit appraisal that helps reduce approval turnaround time, automated credit scoring systems to enhance the accuracy of risk assessment, and the O2O (online-to-offline) model that has been widely deployed to deliver service personalization. Artificial intelligence (AI) and big data analytics have been integrated throughout the customer journey.

With 5.4 million digital banking users (up 30% year-on-year), cost per transaction declined by approximately 35%, while the digital transaction ratio reached 94%, positioning us among the leading banks in Vietnam in terms of digital adoption.

At HDBank, we identify customer service as a core pillar in the retail banking journey, aiming for an omni-channel, always-on service model to meet customer needs anytime, anywhere. Our Customer Service Center (CSC) serves as the central hub for receiving and handling customer requests across all channels, including call center, chat, email, social media, and the Đi HDBank mobile application. By combining professional expertise with automation technologies, we continuously enhance our responsiveness in terms of speed and accuracy, while delivering personalized services tailored to each segment.

In 2025, CSC recorded positive transformations, particularly in its role as a proactive sales channel. Outbound activities grew by 55% year-on-year, reaching the highest scale in the past three years, with telesales more than doubling in growth. These results affirm that CSC is not only a support function but also a direct contributor to the Bank’s customer acquisition and service fee growth.

In parallel, CSC was further invested in upgrading chatbot and voicebot platforms, gradually increasing self-service rates and expanding support capabilities beyond business hours. Looking ahead, HDBank aims to deploy an AI co-pilot model to support advisory staff in delivering more in-depth consultation, while further accelerating automation to provide comprehensive 24/7 customer service.

In 2025, we continued to enhance our omni-channel distribution capabilities, combining our physical network, agent banking, and collaborator channels with digital platforms and an O2O (online-to-offline) model. Strategic partnerships with Vietjet Air, HD SAISON, and VNPT have further expanded our nationwide coverage and increased customer touchpoints.

Our cumulative number of retail points exceeded 256,000 (an increase of 117,000 compared to 2024). The collaborator channel recorded strong growth, with 14,300 new collaborators added, bringing the cumulative total to 175,200, and attracting 52,800 new customers. Disbursement volume through this channel reached nearly VND 13 trillion, with mobilized funds of VND 3.34 trillion, and an average value of approximately VND 1 billion per customer across both lending and deposit segments.

HDBank has implemented a diversified card portfolio strategy with flagship products including the HDBank Vietjet co-branded card, HDBank Petrolimex super card, EZCard tailored for Gen Z online shopping needs, and HDBank Priority premium card designed to meet diverse customer demands. Concurrently, the card segment has undergone comprehensive digital transformation, significantly expanding online issuance channels through partnerships with major players like VNPOST, FPT, Vinaphone, and ZaloPay.

The merchant acquiring business maintained strong growth with nearly 20,000 POS nationwide, accounting for 40% of transaction volume at Vietjet, and serving as the sole acquiring bank for the entire Petrolimex network, contributing more than 50% of total card service fee income. Our merchant offers ecosystem has been expanded to over 2,000 points, with year-round promotional programs. We have implemented 10-15 campaigns per month, offering cashback rates of up to 50%.

HDBank’s card brand recognition improved significantly in 2025, driven by effective digital marketing campaigns that expanded outreach to younger customer segments, generating millions of interactions across platforms. HDBank was honored with the “Accelerated Digital Marketing Excellence 2025” award by Visa.

The card business performance recorded a profit growth of 212% compared to 2024, marking the highest level in the past five years. During the year, card operations were recognized with seven (7) awards from international card organizations and reputable partners.

Bancassurance remains a strategic pillar in our Bank’s efforts to diversify non-interest income streams. By seamlessly integrating insurance products into the HDBank ecosystem, we offer customers natural access to financial protection solutions throughout their journey. This synergy between banking, insurance, and investment enhances customer lifetime value.

Life insurance revenue reached VND 560 billion, representing a 56% increase compared to 2024. Notably, during three consecutive months in Q4/2025, HDBank ranked among the Top 3 in monthly sales across the entire Bancassurance market, marking a significant milestone in our efforts to expand market share in the bank-insurance distribution channel.

These results are particularly noteworthy against the backdrop of the Vietnamese bancassurance industry undergoing a restructuring phase, with increasingly stringent requirements on advisory quality and transparency. Our integrated insurance distribution model, which places customers’ real needs at its core, has demonstrated its sustainability and clear differentiation from traditional distribution approaches.

In 2025, the Priority Banking segment continued to deliver positive growth. The number of Priority Customers increased by 33%, bringing the total to over 62,000 customers. Total AUM recorded a net increase of more than VND 75 trillion (+29%), bringing the total AUM to over VND 347 trillion at year-end, accounting for more than 67% of HDBank’s total retail customer assets. These results further demonstrate our strong appeal to high-net-worth customer segment.

We have comprehensively upgraded our service offerings for this segment, including airport Fast Track privileges, a dedicated team of Priority Relationship Managers (PRMs), and personalized financial planning solutions, laying a solid foundation for the launch of our Private Banking model in 2026.

Holistic wholesale banking solutions remain a core component of our 2026-2030 customer development strategy. A diverse suite of solutions, integrated with capital market support, is directed toward green initiatives, infrastructure, social housing, and urban development projects. In 2025, our Wholesale Banking division provided advisory and capital solutions that facilitated VND 80 trillion in bond and credit volume, generating corporate cash flows and accounting for more than 50% of the segment’s profit.

Active outreach, promotion and advisory services were also intensified for nearly 150 FDI enterprises. This included granting credit limits for loan guarantees at international banks and hosting networking events with FDI enterprises from Japan, South Korea, China, Taiwan, Europe, and the Americas.

2025 served as a pivotal year in facilitating the diversification and standardization of HDBank’s trade finance and supply chain finance (SCF) solutions.

Trade finance:

• In 2025, HDBank recorded breakthrough growth in the structured trade finance segment, representing one of the prominent highlights within our Wholesale Banking division’s activities. The outstanding balance reached nearly VND 70 trillion as of December 31, 2025, with an average balance of approximately VND 45 trillion and a net increase of over VND 55 trillion from 2024.
• We also partnered with DHL to utilize the Go Green Plus service (leveraging sustainable aviation fuel in transportation), committing to target a 90% emission reduction. Throughout 2025, HDBank reduced 2.12 tons of CO2 emissions, an amount equivalent to planting 210 trees.

Supply chain finance:

Tailor-made and refined supply chain finance (SCF) products were developed for key industries and value chains, involving nearly 8,200 participating enterprises, of which including 900 FDI clients and 3,000 customers located in export processing zones and industrial parks. Outstanding credit reached 114% of the plan assigned across suppliers, distributors, retail points, and anchor enterprises in sectors such as Fast-Moving Consumer Goods (FMCG), Supermarkets and Retail, Agriculture and Livestock, Supporting Industries, Petroleum, Iron and Steel, and Transportation. The platform-based SCF solution enables the Bank and enterprises to manage and utilize credit limits efficiently, ensuring timely and seamless capital flows. In 2025, HDBank successfully hosted the seminar “Supply Chain Financing for Enterprises”, which received high appreciation from the State Bank of Vietnam - Region 2, the Saigon Entrepreneurs Association, and the Southern Office of Vietnam Association for Supporting Industries (VASI).

Green finance remains one of HDBank’s strategic directions, reflecting our commitment to business development integrated with environmental and social responsibility. In 2025, HDBank successfully mobilized USD 100 million in green bonds from prestigious international financial institutions, augmenting resources for green credit programs and sustainable finance initiatives.

For years, HDBank has expanded our green credit portfolio, prioritizing renewable energy, sustainable agriculture, and high technology. Since 2019, we have disbursed over VND 42.3 trillion to green projects, while actively participating in seminars, accompanying the green transition, and helping enterprises enhance their sustainable development capacity.

HDBank also pioneered the implementation of an Environmental and Social Risk Management System (ESRMS) in credit activities. As one of the forerunners to adopt the ESMS, we screen and classify 100% of corporate loans aligned with international standards.

HDBank is among the first banks in Vietnam to publish a Sustainability Report in line with international standards. We have established an ESG Committee under the Board of Directors to enhance leadership and oversight of our sustainable development strategy. These efforts were recognized when HDBank won First Prize for Sustainability Reporting (Financial Group) at the 18^th Vietnam Listed Company Awards (VLCA) in 2025, further reaffirming our position in promoting green growth.

Furthermore, HDBank continues to strengthen staff capacity in climate change risks, sustainability-linked loans, and financing for women-owned SMEs (WSMEs). These activities are conducted under the Green Finance Development Project funded by the Government of Japan and implemented by the Asian Development Bank (ADB).

2025 Highlights: Remarkable growth and customer base optimization

During 2025, payroll volume increased by 20% while the Happy Di-payroll customer scale expanded by more than 50%. Moving beyond traditional services, Happy Di-payroll serves as the “key” for HDBank to unlock a comprehensive financial ecosystem for employees, seamlessly integrating features from current accounts, savings to credit and digital banking. The payroll segment contributes significantly to CASA growth and the expansion of retail customer base, establishing a springboard for long-term growth.

2026 Vision: Comprehensive digitization and financial welfare elevation

As we enter 2026, Payroll continues to be a strategic focus within our Wholesale Banking segment, facilitating cross-selling for Retail Banking by leveraging HDBank’s diverse customer ecosystem. Happy Di-payroll will evolve into a welfare management tool, providing powerful support for partners in their talent acquisition and retention strategies. HDBank is a pioneer in deploying digital payroll financing solutions, where limit management is designed for full online implementation, ensuring a seamless and end-to-end experience across the platform.

Expanding partner ecosystem and optimizing operational capacity

2025 marked a significant stride in HDBank’s strategy to develop the Partner Ecosystem Banking (PEB) model. Affirming our vision of integrating finance with essential life needs, HDBank successfully expanded partner network to 2,254 institutional clients, including 872 healthcare facilities and 1,105 educational institutions.

The EduPay platform has been deployed at nearly 250 educational institutions, digitizing tuition management and transaction reconciliation. Meanwhile, MediPay has been successfully integrated with nearly 130 healthcare facilities, supporting hospital fee payment solutions. These solutions assist partners in standardizing cash flows, optimizing operational costs, and promoting the adoption of cashless payments in accordance with the Government’s directive.

Pioneering Milestones: Integrating National Data and Elevating Experience

In 2025, HDBank took pride in partnering with the Healthcare sector and the C06 Department (Ministry of Public Security) to pioneer the deployment of Smart Medical Kiosk, directly integrated with the electronic identification system via chip-based citizen ID cards. Medical procedures for the public have been streamlined, helping to alleviate pressure on frontline hospitals. This solution has been deployed at large-scale facilities such as the Pasteur Institute of Ho Chi Minh City, Nhan dan Gia Dinh Hospital, Da Nang Hospital, Military Hospital 354, among others.

In the Education sector, HDBank offers digital financial management suites with “zero-cost” implementation for schools, providing transparency in revenue and expenditure flows and building a modern, seamless communication channel between Schools, Parents, and Students.

By constructing a seamless PEB ecosystem, HDBank seeks to grow our sustainable customer base (B2B2C), increase CASA balances, and uphold our “Growing Together” commitment, using fintech to serve the community and improve the quality of life.

“Tailor-made” strategy aligned with Business Cycles and Industry Characteristics

Remaining committed to our customer-centric strategy, HDBank has implemented flexible, sector-specific financial solutions aligned with the business cycles and cash flow structures of enterprises in Logistics, Construction, FMCG, and Agriculture and Livestock. This tailored approach enables our customers to optimize capital costs and clear operational cash flow bottlenecks, while creating HDBank’s unique competitive edge in the financial market.

Proactive risk management and macro-strategic advisory

In response to US tariff policy changes in April 2025, HDBank conducted an in-depth analytical report, comprehensively assessing the impact on import-export customers and developing risk response scenarios. HDBank also successfully organized a series of strategic seminars in Ho Chi Minh City and Hanoi (May 2025), attracting over 300 senior managers from import-export enterprises and featuring expert insights provided by the leading economist, Dr. Vo Tri Thanh.

Comprehensive digital transformation is identified as a strategic pillar to sharpen our competitiveness. Guided by a customer-centric philosophy, HDBank has built a synchronized digital financial ecosystem, spanning from infrastructure architecture and product offerings to operations, ensuring the most seamless and optimal customer experience.

HDBiz-Digital Financial Super-platform for Enterprises

HDBiz empowers enterprises to manage cash flow conveniently, orchestrate payment transactions flexibly, proactively execute FX transactions, and customize approval workflows tailored to their needs. With Open API integration and support for multiple languages (English, Japanese, Chinese, Korean), HDBiz highlights our dedication to the FDI customer segment.

Value-chain Financing Platform - Unlocking the Power of the Value Chain

As a cornerstone of our B2B2C strategy, the Value-chain Financing Platform is a breakthrough connecting the Bank, Anchor Enterprises, Suppliers, Distributors, and Retail Clients. This digital solution optimizes the management of supplier and distributor networks and streamlines credit limit coordination.

HDBank & Galaxy Pay Multi-currency payment gateway: Comprehensive cross-border transactions

• International payment infrastructure: Successfully running a large-scale multi-currency gateway with smart transaction processing for Vietjet Aviation JSC, capable of handling immense data volumes with efficiency.
• International payment acceptance: Flexible support for direct payment and conversion in more than 16 different currencies.
• Effective cash flow management: Offering centralized tools to control cash flow, mitigate FX risks, and shorten capital cycles in multi-national trading environment.

Digitizing the credit journey and optimizing operations (CLOS & eCash)

HDBank aims to achieve the E2E digitization of the credit journey. The automated Commercial Loan Origination System (CLOS) has been implemented from the stages of outreach and approval to disbursement and post-loan management. The synchronized digitization of issuing guarantees, L/Cs, and international remittances aims for a complete paperless experience, significantly reducing waiting times. Additionally, the eCash collection provides enterprises with practical control over their cash flows.

In the payment segment, HDBank and Galaxy Pay have successfully collaborated to implement a multi-currency payment acceptance solution supporting over 16 different currencies for Vietjet Aviation JSC. This initiative enhances international payment capabilities and customer experience in the global marketplace.

HDBank’s Treasury Division continued to accelerate digital transformation to optimize operational performance and enhance customer experience. Notably, the Treasury System underwent a comprehensive upgrade, enabling the automation of transaction processes and risk management in compliance with SBV regulations, market practices, and Basel standards. The rollout of the FX Platform in 2025 has enabled the bank to process all FX transactions from both customers and business units on a unified platform. Additionally, online FX trading features have officially gone live for commercial clients on HDBiz and retail clients on the Đi App, enhancing our operational efficiency and risk management capabilities.

Furthermore, HDBank strengthened application of technology and data analytics, effectively utilizing information from CEIC and Bloomberg to improve the quality of management reports and quantitative models, thereby supporting executive decision-making and business activities.

In 2025, alongside business operations, Treasury Division collaborated closely to provide strategic advisory and support for the issuance of valuable papers, aiming to diversify funding channels and increase HDBank’s stable capital base. During the year, HDBank successfully issued more than VND 22 trillion in domestic bonds, USD 100 million in International Green Bonds, and over VND 11 trillion in certificates of deposit with competitive interest rates.

In 2025, trading activities on the interbank market faced unpredictable fluctuations due to constant shifts in macroeconomic factors. In response to these challenges, HDBank’s Treasury Division proactively monitored market developments to ensure safe and efficient operations, while maintaining growth in both scale and market share. We continued to reinforce our reputation, supported partners, maintained fair competition, and contributed to the regulation of monetary supply and demand to maintain market stability in alignment with the State Bank of Vietnam’s direction.

HDBank’s FX business in 2025 operated amidst high market volatility, particularly under the impact of constantly changing tariff policies. The USD/VND exchange rate rose steadily, peaking in the third quarter. Against this backdrop, HDBank proactively leveraged our resources and effectively capitalized on market opportunities to generate stable and sustainable profits from FX and derivative activities.

HDBank continued to advance our Treasury Sales model, expanded our portfolio of derivative products, and integrated digital solutions such as online FX trading, online gold trading, and digital marketing. Consequently, FX trading volume saw strong growth, reaching nearly USD 11 billion, thereby further solidifying our position in the FX market and maintaining ranking among the top banks with the largest customer FX trading volumes.

In 2025, HDBank’s investment and securities trading faced numerous challenges due to global financial market volatility and rising input capital costs, as 10-year Government Bond yields climbed above 4.0% per year. However, by diversifying our investment portfolio and seizing market opportunities, HDBank maintained stability and achieved positive business performance. By year-end, profit from investment and securities trading sustained its growth momentum, contributing significantly to the Bank’s total profit.

Furthermore, the Treasury Division remained an active participant in the government bond market through proprietary trading, Outright transactions, and Repo government bond activities. Notably, HDBank consistently ranked among the Top 10 largest trading members on the Hanoi Stock Exchange (HNX). At the end of 2025, HDBank was officially recognized by the Vietnam Stock Exchange (VNX) as a Special Trading Member for private corporate bonds, creating a foundation for expanded trading opportunities in 2026.

2025 was a standout year as HDBank successfully issued USD 100 million under the International Green Bond Program. The first tranche (USD 50 million) was subscribed by the International Finance Corporation (“IFC”), a member of the World Bank Group. The second tranche (USD 50 million) was subscribed by two investors: British International Investment (“BII”) - the international investment organization under the Foreign, Commonwealth and Development Office (FCDO) - and the Dutch Entrepreneurial Development Bank (“FMO”) - the financial institution of the Ministry of Foreign Affairs of the Netherlands.

These International Green Bonds help HDBank diversify our funding sources and support sustainable growth strategy, establishing a foundation to continue attracting international capital for green finance, sustainable development, and financial inclusion initiatives in Vietnam. This enables potential customers to access capital for solar energy, electric vehicles, green buildings, and energy efficiency solutions, which are expected to improve environmental quality and support Vietnam in fulfilling commitment to achieving Net Zero by 2050.

In 2025, international funding mobilization through medium and long-term foreign loans remained a primary and effective channel, diversifying funding and reinforcing HDBank’s stability and reputation in the global market. A key milestone was the successful completion of negotiations and disbursements for two foreign loans led by Sumitomo Mitsui Banking Corporation (SMBC), with participation from the Japan International Cooperation Agency (JICA) and FinDev Canada (total value of USD 215 million). Additionally, a syndicated loan facility (totaling USD 140 million) was co-arranged by Standard Chartered Bank, Doha Bank, CTBC, and Cathay United Bank.

During the year, transaction limits between HDBank and domestic and foreign financial institutions were promptly reviewed and adjusted to support interbank trading, payments, and trade finance activities. Further, trade finance guarantee limits were also granted and maintained by prestigious financial institutions, including IFC and ADB.

Cooperation with domestic and foreign financial institutions saw a clear upswing in 2025 as HDBank established partnerships with lenders and investors entering the Vietnamese market and partnering with HDBank for the first time. These milestones reflect HDBank’s remarkable, stable, and sustainable growth journey, winning the trust of partners who have chosen to join hands with the Bank in “Growing Together”.

HD SAISON maintained a governance model grounded in transparency, compliance, and alignment with international practices, providing a solid foundation for business activities and risk management. The company’s governance structure, including the Members’ Council, Board of Supervisors, and Board of Management, maintained stable operations, ensuring strategic consistency and execution efficiency.

Amid an increasingly competitive consumer finance market and rising governance standards, HD SAISON views corporate governance not only as a compliance requirement but also as a pillar for competitiveness. The company continued to strengthen governance capabilities by improving the quality of internal control systems, reinforcing risk management across the value chain, and accelerating technology application in monitoring and operations.

At the same time, HD SAISON remained committed to the development direction anchored in technology, data, and a lean operating model, thereby improving operational efficiency and scalability. The integration of digital solutions across all business processes has not only optimized costs but also enhanced transparency and operational control.

Effective governance and disciplined operations are becoming the foundation enabling HD SAISON to maintain short-term stability while creating headroom for sustainable and long-term growth.

On that basis, HD SAISON is progressively realizing the vision of becoming an Integrated Digital Finance Company, where financial services are seamlessly connected, integrated, and delivered on a unified digital platform.

In 2025, HD SAISON’s lending processes were fully digitized. The customer journey was also redesigned to be simple, intuitive, and optimized for digital platforms. At the same time, over 70% of credit appraisals have been automated. For certain credit products, decision-making has adopted fully automated approvals. These advancements have not only significantly reduced turnaround time (TAT) but also greatly enhanced consistency and operational control.

Technology capabilities have been further enhanced through the integration of eKYC, facial recognition, and e-contract solutions, thus improving security and reducing fraud risks across the transaction process. Integration with the National Population Database has also improved the company’s verification accuracy to provide a reliable basis for credit-granting decisions.

Building on the core technology platform, HD SAISON has proactively expanded integration with strategic partners across the group’s ecosystem, thereby deeply embedding financial services into the consumer journey and gradually shaping a seamless financial experience for customers. In collaboration with Vikki Digital Bank, the company has integrated online payment account opening directly into the credit-granting process, allowing customers to access multiple financial products on a single platform. It is recorded that over 300,000 new payment accounts were opened through these integrated channels in 2025, reflecting the effectiveness of the integrated model and ecosystem expansion efforts.

HD SAISON has also continued to expand partnerships with e-commerce platforms and retail partners to gradually integrate financial solutions into everyday consumer behavior, thus broadening access and enhancing customer experience at scale.

Digital transformation is no longer just an operational enabler; it has become a core growth engine for the company to scale rapidly while maintaining risk discipline and operational efficiency. This foundation enables technology and data capabilities to drive a scaling advantage with low marginal costs that serve as a key driver for improving long-term operational efficiency. HD SAISON is steadily shaping their Integrated Digital Finance Company model, which is equipped with flexible integration, connectivity, and scalability to capture growth opportunities in the digital finance era.